Case study
B2B customer portal with ERP integration—self-service ordering, billing visibility, and support tickets.
B2B customer portal & ERP sync
A secure web portal giving trade customers real-time order status, invoices, and ticket submission—kept in sync with the client’s ERP through resilient APIs and queued jobs.
Project overview
The client’s customers relied on email and phone for order updates, creating delays and disputes. Finance needed billing data aligned with shipments without manual spreadsheet reconciliation.
The challenge
Fragmented communication, limited self-service, and brittle point-to-point scripts between the public website and ERP caused sync errors during peak season.
Our approach
Eltech System delivered a secure portal with role-based access, a message-driven integration layer with retries and dead-letter handling, and observability dashboards for operations teams.
Impact & results
Measurable reductions in support load and order disputes, with finance closing faster thanks to automated reconciliation jobs.
Technology Stack
Delivery snapshots
Key capabilities
Production-ready patterns for B2B self-service and ERP-backed workflows.
SSO & fine-grained roles
Customers see only their contracts, sites, and orders; admins get operational tooling with full audit trails.
Resilient ERP synchronization
Queued jobs, idempotent handlers, and replay tools when upstream systems hiccup.
Operations visibility
Dashboards for sync health, API latency, and business exceptions—integrated with alerting.